Frequently Asked Questions

What is the typical response time to a customer inquiry?


Every customer inquiry is important to us, and we strive to have your questions or concerns resolved as promptly as possible. Response time is usually within 24 hours. If you wish to speak with a customer service representative, please contact us in the chat or email info@morapparelus.com




What is the status of my order?


Once your order has been processed and packed, you will receive an email receipt confirming your order. Following this, we will provide you with another shipping confirmation email (including tracking information) once the order is handed over to the carrier. You will receive a final confirmation email upon delivery of your order.




Where is my online order being shipped from?


Your order will be processed at our shop in NY.




What are your shipping costs and delivery times?


Shipping costs are calculated based on the shipping location, shipping method and the value of your order. Please see general shipping conditions below:

  • Larger items - hoodies or Sweats - $10-1 $15. -2+
  • Using USPS, priority mail is 2-3 business days.
  • We add 1 day to that for handling to be 3-4 business days shipping
  • Free shipping on orders over $150
Note: We will never pay more than $12.50 to ship anything priority since USPS has flat rate boxes. These estimates do not include order processing times or potential customs delays and that they may be subject to fluctuation throughout the year.




How can I determine my size in a garment?


We try to give the best representation of sizing on our website as possible. Please refer to our sizing chart.




What payment methods do you accept?


We accept all major credit cards (American Express, Visa and MasterCard) in addition to PayPal.




What is your return/exchange policy?


At this time, there are NO RETURNS OR EXCHANGES... ALL SALES FINAL!!!!!